Prego Support
We're here to help. Most questions are answered below. If not, email support@prego.health and we'll get back to you, usually within two working days.
How do I restore my subscription on a new iPhone?
Sign in with the same Apple Account, open Prego and tap Restore Purchases on the subscription screen.
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your name, then Subscriptions, choose Prego and tap Cancel Subscription. You keep access until the end of the period you paid for.
How do I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com and choose Prego.
How do I change my due date?
In Prego, go to Settings → Pregnancy and update the first day of your last period. Your week, due date and baby size update straight away.
How do I add a Prego widget?
Touch and hold your Home Screen, tap Edit, then Add Widget, and search for Prego. You can choose this week's fruit or a countdown to your due date.
Will my data move to a new iPhone?
Prego keeps data only on your device. It moves to a new iPhone when you restore from an iCloud or computer backup, or use Quick Start.
How do I delete all my data?
In Prego, go to Settings → Reset All Data. This permanently erases everything in the app.
Still need help?
Email support@prego.health with your iPhone model, iOS version and a short description of the problem. Screenshots help a lot.
For medical questions, please contact your doctor or midwife. We can't give medical advice.